Noah’s Secret to Staying Young
There is a statistic that scares many businesses. And it is this: 67% of customers never return to do business with a company because of the attitude of just one person. This scares companies with a poor culture. The ones that have no idea what to expect from their team. It should not scare us at MSA because we have an awesome culture of care and empathy. To me this statistic is an opportunity! Because it also tells us that we individually have the power to make a big difference in a customer’s life. Yes, you matter!